5 Questions About Repairing or Servicing a Washer or Dryer

1. When would you like this service to be completed?

If you notice leaking, sparking, or a burning odor coming from your washer or dryer, it’s important to address the issue quickly—possibly right away. The first step for any appliance malfunction is to cut the power to the room using your home’s electrical panel. Once that’s done, safely unplug the appliance. If accessing the plug is difficult, keep the power off until an SD Appliance Repair
professional can assess the situation. The good news is that most appliance issues aren’t urgent emergencies.

2. What appliance needs to be repaired?

When you own a standalone washer and dryer, identifying which appliance has a problem is usually straightforward. However, things can get a bit trickier if you’re dealing with a combo unit. Many combination machines won’t run either the washing or drying cycle if there’s an issue with one of the components. If the appliance doesn’t display an error code, it’s best to bring in an SD Appliance Repair professional to determine the exact problem.

3. What best describes the problem with your washer and dryer?

If you’ve got some spare time, you can try to investigate the problem on your own. Even if you can’t pinpoint the exact issue, gathering details can be helpful when you call in a professional. Start by using your senses—often, you can see, hear, or even smell signs of trouble with a washer or dryer, like a burnt motor odor. If nothing stands out, many newer models with digital displays might show error codes that could offer more insight into what’s wrong.

4. What kind of washer or dryer is it?

The kind of washer or dryer you own can make a big difference when it comes to repairs, as some technicians specialize in certain brands or models due to their varying complexities. Washing machines generally come in front-load, top-load, or combo washer/dryer designs. Dryers, on the other hand, might be electric or gas-powered and can be front-loaded, top-load, vented, or ventless. To identify your specific appliance model, locate the model number (usually on the front) and look it up online for more details.

5. What is the power source of the appliance?

Since washers and dryers consume significant electricity, they require specific electrical connections. Their three-prong plugs are designed for high-power usage and can only be used in designated outlets around the house. If your appliance needs maintenance or repair, always prioritize safety by switching off the power to the room before handling these heavy-duty plugs.