Samsung microwave control panel does not respond
Clean the control panel, and then try to restart the power. If the panel doesn’t work, it is time to call for service.
Clean up the control panel: It is possible that the panel does not respond because it cannot detect your finger. Wipe the panel with a damp cloth, then dry it. Test again.
Check that you are pressing the buttons correctly: Some microwaves feature capacitive touch screens. Be sure to use a clean finger when touching the buttons on these microwaves. If there isn’t enough contact area, the button might not work. Buttons shouldn’t require too much force to be pressed. Call us if you need service; buttons only function when you use excessive force.
Check the control lock: Control lock is a feature on some microwaves. When this feature is activated, other buttons won’t respond. Some buttons may not work when other microwave functions are being used.
Clean up the control panel: It is possible that the panel does not respond because it cannot detect your finger. Wipe the panel with a damp cloth, then dry it. Test again.
Check that you are pressing the buttons correctly: Some microwaves feature capacitive touch screens. Be sure to use a clean finger when touching the buttons on these microwaves. If there isn’t enough contact area, the button might not work. Buttons shouldn’t require too much force to be pressed. Call us if you need service; buttons only function when you use excessive force.
Check the control lock: Control lock is a feature on some microwaves. When this feature is activated, other buttons won’t respond. Some buttons may not work when other microwave functions are being used.
You can find out more about the control lock in your manual and how to determine if a button is not responding.
Reset your microwave: Reset the microwave by unplugging it or running the circuit breakers for 60 seconds.
Request Service: Call us if the panel does not respond.
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